January 27, 2016|
AAA Names Iowa “Top Shop” Auto Repair Facilities
Burnsville, Minn. - (January 2016) – Each year, AAA recognizes a select number of Approved Auto Repair (AAR) facilities for their business integrity, professional standards in automotive repair, outstanding customer service and community involvement.
In Iowa, 7 Approved Auto Repair shops have earned the Top Shop honor for 2015. The 18th annual Top Shop awards are given to those repair facilities that last year had the required number of online customer satisfaction surveys with an Excellent rating of 95% or above. The evaluations are monitored and processed by AAA.
AAA requires these facilities to demonstrate their highest level of commitment to their customers by having a staff member certified: ASE Master A1-A8, ASE Advanced Engine Performance L-1, ASE Certified Service Advisor C-1.
The following repair facilities have been named 2015 Top Shop recipients in Iowa:
1. Atherton Automotive Service, Council Bluffs
2. Bob’s Automotive, Fairfield
3. Chumbley’s Auto Care, Indianola
4. Kalona Auto Inc, Kalona
5. Premier Automotive Service Center, Urbandale
6. Scott’s Automotive Service Inc, Des Moines
7. Shade Tree Auto LLC, Grimes
Approximately 100 auto dealers and independent facilities in Iowa participate in AAA’s AAR program. To qualify, a repair facility must meet AAA’s strict criteria for technician certification and customer satisfaction. The shop must be certified in four categories of expertise including engine performance, minor engine repair, brakes, and electrical systems. In addition, the shop must employ Automotive Service Excellence (ASE) certified technicians; maintain an excellent performance record, and a good community reputation.
Although AAR benefits all motorists by identifying superior auto repair shops, AAA members receive additional benefits from AAR facilities including a special 24-month/24,000 mile warranty. In addition, AAA auto repair experts investigate and resolve any dispute involving an AAR facility and an AAA member. AAA continuously monitors the performance of AAR facilities to ensure that standards are maintained.
The Auto Club Group (ACG) is the second largest AAA club in North America. ACG and its affiliates provide membership, travel, insurance and financial services offerings to over 9 million members across 11 states and two U.S. territories including Florida, Georgia, Iowa, Michigan, Nebraska, North Dakota, Tennessee, Wisconsin, Puerto Rico and the U.S. Virgin Islands; most of Illinois and Minnesota; and a portion of Indiana. ACG belongs to the national AAA federation with nearly 55 million members in the United States and Canada and whose mission includes protecting and advancing freedom of mobility and improving traffic safety.
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